The issue often arises due to problems on the service provider side. However, causes like poor cable connection, improper placement of gateway, and payment dues are equally responsible. This problem can usually be solved by power cycling the Xfinity gateway. If not, you can apply several other fixes to get back your Internet.
Fixes for Xfinity Wi-Fi Not Working
When your Xfinity Wi-Fi is not working, you should first check the number of devices connected to your network. A large number of devices connected can make your Wi-Fi slow and laggy. Also, if you own an older device, make sure they do not have a speed limitation. Else, it might not support the bandwidth provided by the service provider. Here, we have gathered 9 proven ways to fix when your Xfinity Wi-Fi is not working. Please note that you may need to use mobile data on your phone for a few of the fixes discussed below.
Restart Gateway and Connected Devices
Restarting your Xfinity gateway and the devices connected is the first thing you can do when encountering an Internet issue. Restarting refreshes the device, helps clear the cache, and improves the overall performance of your home network. So, it would be better if you periodically restart your gateway. You can simply unplug the power cord of your gateway, keep it unplugged for about 10 seconds and then replug it back again. It will soft reset the router and fix any glitches that may be causing issues with the Internet. You can also use the Xfinity mobile app or website to restart the gateway.
Check Wire Connections
Xfinity gateway utilizes a coaxial cable to connect it to the service provider. If the connections are loose, it may run into a problem. Please inspect if the wires are correctly connected and tight. If not, tighten it. You can also try reinserting the coax cable if the connection is loose. Moreover, if you have set up a connection with a secondary router, consider checking the LAN connections as well.
Make a Proper Placement of Your Gateway
The issue of Xfinity Wi-Fi not working is also due to the improper placement of your gateway. It is a coverage issue if the Wi-Fi signal is acceptable near the gateway but fades out as you go away. Wi-Fi generally becomes spotty and abrupt due to improper positioning. Consider placing the gateway centrally in your room. There mustn’t be any obstructions near the gateway that interfere with the Wi-Fi signal. If you can not figure out a suitable position for your gateway, you can also use a secondary router or signal booster to extend the Wi-Fi range. If you are searching for a good Wi-Fi extender, you can get an Xfinity xFi Pod from Xfinity itself and set it up with your gateway.
Check Outages in Your Area
Xfinity does periodic server maintenance to smooth out its performance. It may be unavailable if you try to access the Internet during that period. You can check if that’s the case from the Xfinity website itself. If there is an outage, you must wait until they are up again.
Troubleshoot Problematic Device
If the Internet is working fine on other devices, but you are facing a problem only on a specific device, Xfinity has the option to troubleshoot that particular device only. It will show what actually is causing the Internet not to work on that device.
Check if You Are on Xfinity Hotspot
If you are in an Xfinity service area, chances are there that you might be connected to the Xfinity hotspot instead of your home network. You can not expect the speed of your home network on Wi-Fi hotspots. It may even entirely not work sometimes. So, make sure you’re connected to your home network before moving to further troubleshooting.
Check Payments and Billing
You need to pay a certain amount to Xfinity to use their service. There may be payment dues on your account, and you may be experiencing the issue. Ensure your payment, and clear if there are any dues. You can quickly check your billing history and dues from the Xfinity portal. Once you log in to your account on Xfinity, please navigate to the Billing or Payments tab and verify it.
Solve Issues With the Secondary Router
If you are using a secondary router with your Xfinity gateway, it may be more problematic rather than the Xfinity gateway. To verify if that’s the case, connect directly to the gateway and see if the Internet works. If it does, there might be something wrong with the secondary router. You can try restarting the secondary router, resetting it, or configuring it again to get it back to its working state.
Call Your Service Provider
You can contact your Internet service provider as a last resort to fix the problem. You can either call them or chat with their support assistant to figure out what’s causing the issue with the Wi-Fi. Probably there may be a problem on their side. Also, if you have an older model of router or gateway, the outdated firmware can cause the Wi-Fi not to work correctly. As per Xfinity, you can upgrade to an xFi gateway for stable and better performance.
