Other potential issues include the webcam button being turned off or the camera cable not being properly plugged in, camera access being restricted by the operating system or web browser, problems with the Zoom app or webcam drivers, or if the host has disabled camera access. When you experience a problem with the camera, first determine whether the problem is with Zoom alone or if it affects all other apps. Try using other apps that use the webcam. If it doesn’t work throughout the system, test the webcam on another system to make sure it’s not actually dead. Assuming it atleast works on other apps or other systems, the fixes listed below will be helpful.
Resolve Common Webcam Issues
Before you begin, take care of these most common causes that could prevent you from opening the web camera on Zoom.
The first thing to do is search for any app that uses a camera if it is running in the background. Close that application and check the Zoom app to see if the webcam works. Ensure that the camera button is turned on. In the case of an external webcam, connect it to a different USB port. Restart the computer. Sometimes, such issues can be caused by temporary glitches in the system, which a simple system restart can fix.
If none of these solves the problem, try these other fixes.
Check Zoom’s Camera Settings
The webcam may not work on Zoom because some app settings don’t comply with it. To have the optimal settings for the camera to function as intended in Zoom, follow these steps;
Change The Camera Privacy Settings
In its latest iterations, Windows OS has provided the options to manage the privacy settings for the installed applications. If the webcam is not working on Zoom, there is a possibility that the camera access to the application has been disabled. Here’s how to change the camera privacy settings for Zoom on different OS. On Windows On Mac On Android If you are using Zoom from the web browser, ensure that camera access to the website isn’t blocked. To check it, use these processes,
Update/Roll Back the Webcam Drivers
Updating the webcam drivers is pretty easy in almost every OS platform. You can use the device manager if you have a Windows device. For Mac devices, the regular system updates do the job. Here’s how to update the webcam drivers on Windows: Follow the instructions and install the latest webcam driver. After the installation process gets completed, restart the computer. Lastly, Check the device manager to see if the camera driver has been updated to the most recent version. However, if the webcam has stopped working after the updates, you might want to roll back the drivers. To do so, follow these steps:
Reinstall the Zoom App
Try reinstalling the app if the webcam is still not working on Zoom. While re-installing the Zoom app, download the latest version from the official website. Also, uninstall the existing version before you reinstall it. Here’s how you can uninstall Zoom on Windows: On Mac, open the Zoom desktop client. On the top of the toolbar, select Zoom.us and then click on Uninstall. Similarly, on Android, Go to Settings > Apps. Search for Zoom and tap on it. Then, tap on Uninstall. Now that you have uninstalled the previous version of Zoom, download and install the latest version. On Android, you can install the application through the play store. Search for the Zoom app on the store and then tap on Install.
